New Jersey State Library

Year: 1999

State Government Information Services (SGIS)

• Expand access to New Jersey state government publications by scanning into CyberDesk important full-text documents.
• Provide full-text of legislative history documents on CyberDesk.
• Offer the public and staff online access to the full-text of the Star-Ledger and Trenton Times.
• Expand CD-ROM local area network (LAN) by adding additional CD's.
• Continue to switch to electronic delivery by fax or computer as basic methods of information distribution so that patrons will be able to place requests for library materials electronically, either at the library or from remote locations. Transmit documents electronically through the RLG Ariel project.
• Increase speed of cataloging by providing web access to the OCLC online union catalog database.

Library Development Bureau (LDB)

• Expand the number of public libraries getting their Internet access through a Hub Library by targeting those 50 libraries who have not joined the HUB Library in their designated geographical area.
• Fund a statewide contract for the Informe database which provides Spanish language references to over 65,000 articles, many of which are available in full-text. All public libraries receiving their Internet services through a Hub Library have access to this database.
• Fund a grant program for Computer Training Centers in Public Libraries.
• Fund a grant program for libraries who will participate in the first phase of the Statewide Interlibrary Loan System to purchase WebPac and Z39.50 related hardware and software.
• Implement first year of the Statewide Electronic Interlibrary Loan System project which will create a statewide virtual library catalog utilizing the holdings in a variety of Integrated Online Library Systems vendor databases. Patrons and staff will be able to use their home library card to access any resource from a participating library throughout the state. The steps to implementing the first phase of the system are as follows:
• sign a contract with Ameritech Library Services for their Resource Sharing System (RSS);
• install 9 servers at the State Library;
• test the system with a pilot library;
• vendor trains 6 ILL librarians and 6 systems librarians;
• implement RSS at libraries that have Dynix integrated online library systems with WebPAC and Z39.50 technology;
• implement RSS at 3 borrowing-only libraries; and
• implement and train the remaining first phase non-Dynix libraries whose integrated online library systems have WebPac and Z39.50 technology.
• Using Technology Bond Fund money, fund a grant program for 2.5 million dollars, to provide public libraries with technology which supports access to electronic information resources; replaces out-of-date, inadequate computer equipment; and supports patrons' effort to acquire new computer-related skills and knowledge needed to succeed in our rapidly changing society.

Library for the Blind and Handicapped (LBH)

• Upgrade the library's communication infrastructure:
• In preparation for replacing its existing non-Y2K-compliant automation system with a Y2K-compliant automation system the library will replace its terminal/mainframe-based communication architecture with a LAN and replace dumb terminals with PCs.
• Migrate the library's automated system to a Y2K-compliant automated system.
• Provide access to LBH's online public access catalog (OPAC) via the Internet using an interface optimized for use with assistive technology.
• Improve service to New Jersey residents who are deaf by purchasing a TTY with built-in answering machine.
• Expand the Audiovision Radio Reading Service's broadcast area to cover entire state.
• Initiate alternative methods to reach Audiovision listeners.

Year: 2000

State Government Information Services (SGIS)

• Add photocopy or scanning technology to transmit photocopy image directly from the book to patrons.
• Replace dumb Dynix integrated library system terminals with 11 public use PCs providing access, via the Internet, to the library's online public access catalog, a full-text and citation periodical database and access to other library catalogs for patron-initiated interlibrary loan (ILL) requests.
• Implement the new Statewide Electronic Interlibrary Loan System for State Library patrons to improve the borrowing and lending of materials.
• Establish a computer training center with 8 PCs to provide hands-on training for patrons and staff to search the Internet and other databases and to provide patrons with word processing capabilities.
• Evaluate the Dynix integrated online library system and determine whether a migration to another system would be beneficial to the State Library and its patrons.
• Develop fax technology for all staff that have computers.
• Continue to evaluate and add new electronic databases to the CD-ROM Tower.
• Consistent with licensing capabilities, expand the CD-ROM LAN and State Library Intranet to branch libraries in the Department of Environmental Protection, Department of Transportation and the Department of Banking and Insurance.

• Implement State Library listserv to broadcast information to public and academic libraries.
• Investigate, evaluate and contract for commercial databases appropriate for statewide licenses.
• Purchase an information kiosk for the State House to provide legislators and visitors with electronic access to information contained in the State Library's website, the State Library's catalog; the State of New Jersey's In Touch website and World Wide Web resources. Users of the kiosk will be able to request a book or article from the State Library and e-mail reference questions to the staff.
• Fund a second round of a grant program for Computer Training Centers in Public Libraries.
• Fund a grant program for libraries who will participate in the second phase of the Statewide Electronic Interlibrary Loan System to purchase WebPac and Z39.50 related hardware and software.
• Implement Phase 2 of the Statewide Electronic Interlibrary Loan System: vendor trains 6 ILL and 6 system librarians; implement RSS at libraries that have Dynix integrated online library systems with WebPAC and Z39.50 technology; implement RSS at 5 or more borrowing-only libraries; implement and train the remaining second phase non-Dynix libraries whose integrated online library systems have WebPac and Z39.50 technology.
• Continue to administer the HUB Library Network.
• Using Technology Bond Fund money, fund technology grant programs for public and academic libraries and library computer consortia.

• Enhance the library automation system by upgrading the relational database engine.
• Add a telephony service that will provide OPAC-like access via a touch-tone telephone for patrons who do not have a computer.
• Improve the library's Assistive Device Loaner Program by adding Small Area Listening Systems to the library's collection of assistive devices.
• Expand the Audiovision Radio Reading Service's listening audience.

Year: 2001

• Provide links to full-text of electronic materials from the library catalog.
• Archive electronic material relevant to patron research.
• Provide on-demand digital scanning of information relevant to patron research.
• Increase storage of scanned material by increased memory or production of compact discs which can be lent to patrons.
• Provide Books In Print in electronic format to facilitate book selection.
• Experiment with touch screen and voice activated PCs for patron use.

• Fund grants to libraries to create local information databases which are made available to all libraries and library users throughout the state via the Internet. Examples of such databases include: digitized local history or other unique and important resources; municipal and county government information; community information; New Jersey newspaper indexes; unique files of New Jersey information; consumer health information, etc.
• Fund a distance learning pilot project in which a public library and/or a library computer consortium will be provided with the necessary technological upgrades to provide distance learning programs in coordination with the State Library, Thomas Edison State College and other providers.
• Fund a grant program for libraries who will participate in the third phase of the Statewide Electronic Interlibrary Loan System to purchase WebPac and Z39.50 related hardware and software.
• Implement Phase 3 of the Statewide Electronic Interlibrary Loan System: vendor trains 6 ILL and 6 system librarians; implement RSS at libraries that have Dynix integrated online library systems with WebPAC and Z39.50 technology; implement RSS at 5 or more borrowing-only libraries; implement and train the remaining third phase non-Dynix libraries whose integrated online library systems have WebPac and Z39.50 technology.
• Continue to administer the Hub Library Network.
• Fund technology grant programs for public and academic libraries and library computer consortia.

• Establish a pilot program to deliver digital copies of recorded books via the Internet by:
• converting selected library cassette titles to digital format
• establishing separate library website
• Broaden the Audiovision Radio Reading Service's listening audience with new technology.

Staff and Patron Training Required to Make Effective Use of New or Expanded Technology-Based Library Services That Will Be Implemented in the Next Three Years

Staff Training

The addition of a computer training center with 8 PCs will provide staff with hands-on computer and software training. Regular classes will be scheduled. A training office will be established which will coordinate use of the computer training center, provide some classes, arrange for outside trainers, etc.

Staff will continue to attend programs on various software packages which are provided by the Central Jersey Regional Library Cooperative computer training center. Desk copies of books will be purchased to assist staff to learn software applications.

Staff will continue to attend programs on technology and technology-based library services sponsored by the Rutgers University School of Communication, Information and Library Studies, PALINET, Regional Library Cooperatives and the New Jersey Library Association.

Reference staff will continue to receive training in searching specialized databases such as DIALOG, LEXIS/NEXIS, etc.

Staff will receive training in digitizing collections.

The Library Development Bureau will continue to regularly send staff to Computers in Libraries Conference and the National Online Meeting Conference. Staff will attend workshops on technical topics currently being researched or implemented by the Bureau and on other topics such as Internet, local area networks, telecommunications, digitization of library collections, metadata, development of websites, development of intranets etc.

The Information Technology unit will attend training in the following areas: Bay Networks switch management, Bay Networks optivity, Web design, Adobe PhotoShop, basic and advanced telecommunications, Microsoft SQL server, Linux, Unix, etc.

Selected Library for Blind and Handicapped staff will receive training from vendors supplying equipment for the library automation system, Audiovision Reading Service and for assistive devices. These staff will provide in-house training for the rest of the staff.

LBH is migrating from Apple PCs to using PCs operating Windows 95 and the Office 97 Suite. Staff will attend classes conducted by Thomas Edison State College MIS department and the Central Jersey Regional Library Cooperative computer training center. There will be additional training classes for core personnel.

Patron Training

The addition of a computer training center with 8 PCs will enhance the State Library's ability to provide patrons with hands-on training to search the Internet and to use online, full-text magazines and periodical indexes and other databases provided by the State Library. The State Library will host training classes for patrons as well as providing one-on-one training for walk-in patrons.

Patrons will continue to be provided with training on demand to use the OPAC, CD-ROM databases, EbscoHost citation and full-text periodical database and to search the Internet.

A Help Desk for Electronic Resources will continue to provide technical assistance and training regarding web and database use to onsite patrons and persons calling in for assistance.

Reference staff will continue to answer questions submitted online via the CyberDesk web pages.

Legislators and their staff will continue to receive training on demand at their offices in the use of online databases linked to the CyberDesk web pages.

At the Library for the Blind and Handicapped, walk-in patrons will continue to receive one-on-one training from library staff.

LBH will continue to host an annual Spring Fair at which vendors selling assistive devices introduce patrons to what is available and to new technological enhancements.

Library Development staff will continue to provide consulting to staff at all types of libraries on automation issues, Internet access, implementing integrated online library systems, applying for the E-Rate discount, preparing technology plans. LDB staff will continue to provide training on using the Statewide Electronic Interlibrary Loan System. Staff will also continue to conduct a 4 day workshop on training librarians to use technology to provide patron and staff training. Technical assistance sessions for potential applicants will be provided for each technology grant program offered by the Bureau. An LDB grant preparation manual and links to sites to grant information are provided on the LDB/LBH web pages.

Information Technology staff will continue to provide technical assistance to Hub Libraries and their related downstream libraries for PC and local and wide area network (LAN / WAN) telecommunications issues.

Equipment, Services & Upgrades Required to Provide Technology-Based Library Services for years 1999 - 2001

Year: 1999

• Upgrade one third of the electronic equipment in the library each year in order to take advantage of new software and hardware.
• Add 10 new digital microfilm reader/printers which are capable of transmitting images directly to a library requestor by fax or e-mail.
• Purchase new CD-ROM Tower and read-writable CD-ROM.
• Implement remote access to the local area network (LAN).
• Initiate VLAN within the State Library.
• Upgrade Router(s) IOS (operating systems).
• Provide redundancy when network resources become unavailable.
• Contract with BANI or Cisco for Router(s) and CSU / DSU maintenance and support.
• Initiate a data gathering and monitoring contract with Bell Atlantic to understand how the library's connectivity is used and how it can be maximized.
• Purchase cell phones for Information Technology unit staff.

• Install local area network (LAN) installation which includes:
• 2 Nortel BayStack 24-port switches
• Cisco router
• Hewlett Packard (HP) LH3 dual-Pentium server
• 24 HP Vectra PCs running Windows NT Workstation which access the legacy mainframe via a terminal emulation program
• Replace library automation system with:
• HP LH4 quad-XEON processor server; and
• OPAC access, via the Internet, for library patrons with computers
• Purchase Ultratec 4425 TTY with built-in answering machine
• Add TTY software to appropriate PCs
• Expand the Audiovision Reading Service broadcast area to provide state-wide service:
• initiate live RealMedia G2 streaming audio of Audiovision with a local Internet Service Provider (ISP)
• upgrade TFT Studio Transmitter Link (STL). The upgrade includes: refurbishing and tuning existing transmitters; adding an automatic changeover system; replacing existing receivers; and adding a 4 channel digital encoder and decoder.
• 300 UHF and cable Subsidiary Audio Program (SAP) receivers from Comptrol, Inc.
• 400 receivers modified for service in new broadcast area in northern NJ
• ISP service charges for audio streaming of Audiovision signal (ISP will require the loan of an Audiovision receiver)
• HTML changes to LBH web page to link with Audiovision RealAudio G2 signal

Year: 2000

• Replace 11 dumb Dynix terminals with PCs which will provide access to Dynix subsystem modules, the online public access catalog and the Internet.
• Purchase 8 PCs for the computer training center and configure connectivity to backbone.
• Install networkable fax capability across the entire LAN.
• Establish a multidisk RAID data warehouse for storage of and access to CD-ROM data by purchasing RAID data storage hardware.
• Add additional data communication lines to reduce any degradation of service as the use of the Internet and transmission of interlibrary loan transactions increases.
• The State Library will expand the T1 SMDS with a 4MB line, then possibly migrate to a 10MB line. Connectivity to the Frame Relay network will migrate from the existing T1 to multiple T1s, possible a T3 (DS-3).
• Investigate ATM connectivity to replace the SMDS under current use.
• Continue data information gathering provided by Bell Atlantic to determine how the WAN is being used and how it can be maximized.
• Contract with BANI or Cisco for router(s) and CSU / DSU maintenance and support.
• Continue a program of PC replacement to keep the network desktop structure current by purchasing workstations to replace superseded or obsolete equipment.

• Add touch-tone access for library patrons by purchasing:
• Dialogic ProLine telephony board
• Artisoft Visual Voice text-to-speech software
• Upgrade Library database:
• Microsoft (MS) Access2000, MS SQL Server or Oracle-i to replace the Access97 relational database software
• expansion of memory in LH4 to 4GB maximum
• Upgrade and convert local area network (LAN) and digital audio delivery system to produce RealMedia G2 files with capability to use these files for SAP broadcast:
• introduce on-demand RealMedia G2 content with an Audiovision web-server.
• purchase HTML and Java development tools specialized for RealMedia work on the web.

Year: 2001

• Purchase upgraded Network Operating Systems.
• Purchase replacement workstations to replace superseded or obsolete equipment.
• Investigate DVD-ROM as a replacement for CD-ROM.
• Investigate touch screen and voice activated PCs for patron use.
• Continue data information gathering provided by Bell Atlantic to determine how the WAN is being used and how it can be maximized.
• Contract with BANI or Cisco for router(s) and CSU / DSU maintenance and support.

• Purchase DVD recording hardware and software to convert 100 recorded titles to G2 digital format.
• Purchase LINUX-based dedicated web server to deliver G2-format digital books via the Internet.
• Purchase DVD array to provide access to all converted recorded titles.
• Upgrade the Audiovision Radio Reading Service's Internet access:
• install additional T-1 lines

Upgrades to Cabling and Electrical Support Required to Implement Future Technology-Based Library Services

State Library

• Complete a facility-wide upgrade and replacement of substandard cable on levels 2, 3 and 5 of the State Library building to Category 5 UTP.
• Upgrade the power supply and electrical systems in the Computer Room to support the additional hardware scheduled for acquisition.

Evaluation Plan Measuring the Effectiveness of Technology-Based Library Services

Year: 1999

• Count number of contacts (hits) made to the CyberDesk web pages.
• Evaluate comments on website
• Evaluate decreased delivery time by surveys of effectiveness

• Evaluations of technology projects funded by state and federal grants are prepared by recipients and reviewed by LDB program managers. Based on these reports, the Program Managers prepare an evaluation for each of the grant programs they supervised.
• Prepare the Library Services and Technology Act Annual Report which contains an analysis of federally funded library technology grants.

• Measure level of disruption caused by terminal to PC change
• Record count of users utilizing TTY answering service
• Monitor use of TTY software
• Measure growth of the Audiovision Radio Reading Service's listening audience

• Initiate a data gathering and monitoring contract with Bell Atlantic to understand how the library's connectivity is being used and how it can be maximized

Year: 2000

• Evaluate training center success by:
• requests for classes
• class attendance
• evaluation of classes by attendees
• Training committee will review results of evaluations to determine direction of training programs.
• Continue to evaluate decreased delivery time by surveys of effectiveness.
• Evaluate improved access to Dynix or a comparable system by surveys for staff and patrons.

• Hire a consultant to prepare a study evaluating the effectiveness of the HUB Library Network.
• Evaluate the Statewide Electronic Interlibrary Loan System based on the following criteria: increase in the number of libraries participating in the system; user satisfaction; increase in the number of items filled in state; and decrease in the number of items filled out-of-state.
• Evaluations of technology projects funded by state and federal grants are prepared by recipients and reviewed by LDB program managers. Based on these reports, the Program Managers prepare an evaluation for each of the grant programs they supervised.
• Prepare the Library Services and Technology Act Annual Report which contains an analysis of federally funded library technology grants.

• Measure level of disruption caused by the new automation system including a comparison of the items circulated with the previous year's circulation.
• Measure performance changes caused by database and server upgrades.
• Record count of hits on the OPAC and the number of requests processed through OPAC.
• Survey patrons who make requests via the OPAC.
• Record count of calls to the Touch-Tone-OPAC.
• Survey patrons who make requests via the Touch-Tone-OPAC.
• Record count and duration of hits on the Audiovision Radio Reading Service's audio site.

Year: 2001

State Government Information Services (SGIS)

• Continue to evaluate training center program.
• Evaluate the success of digital project by the number of requests to scan materials, the number of requests for disks and the materials committed to archival storage.

• Evaluate the Statewide Electronic Interlibrary Loan System based on the following criteria: increase in the number of libraries participating in the system; user satisfaction; increase in the number of items filled in state; and decrease in the number of items filled out-of-state.
• Evaluations of technology projects funded by state and federal grants are prepared by recipients and reviewed by LDB program managers. Based on these reports, the Program Managers prepare an evaluation for each of the grant programs they supervised.
• Prepare the Library Services and Technology Act Annual Report which contains an analysis of federally funded library technology grants.

• Record count of downloads of digital books via the Internet.
• Record count and duration of hits on the Audiovision Radio Reading Service's audio site and compare with previous year.

• Continue data information gathering from Bell Atlantic to facilitate how the WAN is being used and how it can be maximized.