Author Archives: Tiffany McClary

About Tiffany McClary

Tiffany McClary is the Director of Communications, Marketing & Outreach for the New Jersey State Library. She coordinates marketing and public relations initiatives in order to enhance the reputation of the State Library, and promote the value of NJ libraries and the services and programs that they provide to residents.

How to Use Social Media to Improve Your SEO

Did you know that your social media channels can help improve your public library’s ranking in search results? It’s true: While social media activity isn’t a ranking factor in search engine algorithms, it does have the potential to improve your search engine optimization (SEO). 

SEO and social media are highly complementary strategies that reinforce one another when implemented correctly. Just as improving your search ranking will draw more potential audiences to your social media, your social media presence, in turn, can move you up higher in search results. 

Here are some tips for improving your SEO with social media:  

Increase your follower count.

The number of followers and impressions on your social media has an impact on your ranking in search results, as well as the frequency of your content appearing on the coveted first page of a search. (Remember: first page results = more potential views and click-throughs!) However, the quality of those followers counts, so buying “proxy,” or bot followers, will not help rankings.  

Instead, focus on developing a unique and consistent brand. It’s important to use the same voice to share useful articles, resources and discussions at peak times. For example, if you want to share an in-person event at the library to increase attendance, first pose a relevant discussion question with appropriate hashtags. Then, engage in the conversation and reply directly.  

At the event, you may choose to “live-tweet” and engage in additional discussion online to increase awareness for future events. This process of close engagement and personalization will build an organic and genuine base of interactive followers that contribute to your authority in the online space and encourage additional followers with interests aligned to your brand. 

Use external links often.

As part of your social media marketing, focus on sharing content from other websites and resources as well as your own. We know that links are one of the top Google ranking factors, and while social media shares are not directly quantified as links within the search engine, there is a correlation between popular social media posts with credible content and the likelihood of viewers following your page and linking your original content around other areas of the web.  

In addition, brand association, while not a direct indicator for search results, has the ability to draw in audiences from others’ similar following. You should include your own content while commenting on existing threads and discussions whenever possible, such as those brands you want to be associated with. 

Optimize your posts for search engines. 

Google leans towards content that uses high-quality news articles, credible soundbites of information relevant to your industry keywords (known as Knowledge Graph entries), and popular social media updates and hashtags. To ensure you’re posting impactful content, start with a strong “anchor,” such as an infographic, article, video, etc. Then, frame the text for a specific query by weighing potential keywords in terms of current timeliness, popularity and even seasonality.  

Let’s say you want to share a video to promote a new coding bootcamp for girls that’s being held at the library. Your social media post should include hashtags for #girlswhocode and #STEM as well as relevant keyword phrases such as “learning how to code.”  

For more information, MarketingProfs has a social media “cheat sheet” that helps to quickly identify marketing trends on specific social media outlets, such as Facebook and Twitter. 

By aligning your social media marketing efforts with your search optimization plan, you can drive more traffic to your website, encourage more people to sign up for events, and expand your reach within the community. 

Pitch Perfect: How to Get Local TV to Cover Your Public Library

In August, the Denver Public Library held an unusual fundraiser: It partnered with a local tattoo studio to ink literary-themed tattoos. The event raised money for the library’s foundation, but it also succeeded in creating brand awareness with news coverage on local television 

Library news on local television is a win for everyone. The station has a positive community story to fill their airwaves. You gain more exposure for whatever is happening at the library. The community discovers there’s more to the library than books.  

Local TV is an important media outlet for your promotional efforts for all of these reasons. But here’s another: Although local TV news viewership declined in 2017, it still has a wider reach than cable and network news or even, for the moment, social media, according to the Pew Research Center. A spot about the library on local TV, then, can have a significant impact on your marketing results.  

But how do you persuade the local news team to cover your story? Here are a few tips for making the perfect pitch. 

Pitch the right person 

The staffing structure of a public television station can be a confusing web to navigate if you haven’t experienced it before. The talent — those individuals appearing in front of the camera — may be the face of the station, but it’s the producers who decide which stories make it on air.  

Reaching out to a show’s news producer gives you the best shot at getting your story covered. But it can be tricky to find the name and contact information of the person to pitch. PR professionals often have access to media databases, such as Cision, but these tools are costly. Fortunately, many newsrooms post their staff directories on their website. If producers for specific shows aren’t named, call the newsroom directly and ask who to pitch.  

Craft the perfect pitch 

Before you start writing, it helps to understand the news priorities of your local broadcast. News programs want to cover the most compelling stories they can, but local teams also have a goal of spreading news about their community.  

A straightforward and to-the-point pitch is the most appealing to producers. Highlighting the most interesting part – “the hook” – of your story is key. Be sure you provide enough detail to give the producer a good sense of your news, but don’t feel compelled to include every detail. 

Another important aspect to your pitch is the visual element. If a local television station were to come and cover your story, what would they film? If it’s an event, there will be a lot for camera crews to capture on site. But if there isn’t an obvious on-camera image, it’s important to brainstorm visuals that you can then pitch to the producer.  

The final thing to remember is your audience and, more importantly, the station’s audience. Focus your pitch on what makes this news important to members of the community, beyond how it directly benefits the library. Thus, when crafting your pitch, ask questions such as ‘How does this story impact the community?’ and ‘If I were a member of the community tuning into this story, why would it be interesting to me?’ The answers will help convince local television stations that your story is worth covering.  

Persist until you connect 

Start by emailing your idea but keep in mind that producers are often overwhelmed with pitches. So, if you don’t hear back after a couple of days, call the station and ask to speak to the producer.  

It is important, however, not to be too pushy. Listen for context clues in the person’s voicemail. Maybe they’re out of town for the week or are out sick. If you’re unable to reach someone, head back to the station’s website to determine the next-best point of contact.   

Also, don’t be tempted to send your pitch to a generic ‘info’ email account. While the right person might receive it eventually, there’s a risk they’ll get it long after the news window has closed or not at all.  

Persuading local television stations to cover your stories can be tricky, but the end result — getting a minute or two of live news coverage in front of thousands of viewers — is worth it.  

Tips for Using LinkedIn to Market the Public Library

As a gathering place for business professionals, LinkedIn can be a valuable social media channel for public libraries. More than 100 million people use the site monthly, and the average CEO has 930 LinkedIn connections, according to Brandwatch. Thus, it’s an excellent avenue for connecting and building relationships with local entrepreneurs, job seekers and freelancers.  

If LinkedIn hasn’t been part of your public library strategy, there are a few things to keep in mind. To be active on the network, you’ll need to set up a personal profile. But to get the full benefits of LinkedIn, your public library should have its own company page. Local business professionals can then follow the page and, as you share library news, it will show up in their LinkedIn news feeds.  

You’ll also want to explore LinkedIn Groups, which offer like-minded professionals the opportunity to discuss best practices, get advice and gather ideas about their areas of specialty. Groups can help you share information about relevant library events with an interested audience. What’s more, you can create a group dedicated to a topic of interest to your community, such as small business resources. 

Unlike other social media channels, LinkedIn doesn’t require as many resources to manage. One to three updates a week is sufficient, and if you choose to advertise an event, the cost can be reasonable. To get you started, here are 10 ways you can use the social network to engage local businesses and professionals. 

Post news about the library. 

Although your updates should be relevant to a business-oriented audience, take advantage of the civic-minded nature of many small business owners. Use your page as a way to encourage support of the public library, from donations to board seats. 

Join local business groups.

There are several local business groups that you can join, such as the local chambers of commerce, networking groups or trade associations. Share details about your event spaces and business resources, as well as cultivate connections to help you advocate for the library. 

Engage career and job seeker groups.

Members are most often looking for their next opportunity or assistance in their job search. Promote networking events as well as library databases that can help candidates discover companies that match their interests. 

Cultivate local entrepreneur and small business groups.

Besides sharing information about library business events and resources, use your membership to identify business people who can speak at your next workshop or help with advocacy efforts. 

Start your own discussion group.

This is an excellent way to start a two-way conversation with library stakeholders. A library-owned group can provide valuable information about pressing business and community issues, as well as solicit feedback on library services.  

Create targeted advertising.

Running a business event? Advertising on LinkedIn can be an economical way to attract local professionals. For more about how to advertise, check out this beginner’s guide from Hubspot, as well as these instructions from LinkedIn. Be careful, though, about setting a budget and a time-frame for your campaign. The costs can add up quickly, though it is possible to run a short campaign with a small budget.  

Additionally, you can…

Publish articles about how to use business resources.  

Start a discussion about the latest business book. 

Find business experts to speak at your next career fair or as an instructor for professional workshops. 

Use for your own professional development. Join public library groups, including ALA’s group. 

Using LinkedIn can help you extend your library’s outreach to a wider audience within your local business community. With very little effort, you can promote public library resources, events and workshops and cultivate stronger relationships with local business professionals.

The Best Source for Local News: The Public Library

Consider this scenario: The school board has proposed a new referendum to build a new gymnasium. The chamber of commerce is holding a job fair. Next year is the town’s bicentennial. Yet, as important as these events are to the community, the town’s residents aren’t likely to hear about them. In what is becoming the new normal across the U.S., the local newspaper folded recently, creating a news desert.  

There is hope, though. Some public libraries are filling the void, reports The Atlantic 

Google may offer easy access to information, and Facebook may allow us to stay close to family and friends. But the business model for both is grounded in advertising. For more than a decade, the tech giants have competed with newspapers for local advertising dollars and won. As revenues dropped, newspapers cut staff and pared back daily editions. As a result, more communities are left without a local newspaper. 

Over the same period of time, public libraries have evolved into community centers, giving them more first-hand access to news about events and happenings around town than ever before. What’s more, the public library is staffed with people who are experts at conducting research and who are well-trained to distinguish between fact and fiction. Thus, public libraries are in a unique position to flower the news desert by keeping the community informed. 

While this is great for residents, acting as town crier is also a big advantage for public libraries. Why? It’s a fantastic way to market your events and services as well. 

Here are just a few of the ways public libraries can help to fill the gap in local news coverage by using their websites, newsletters and social media channels.   

  • Use your website to list upcoming community events, not just your own. There are numerous calendar applications you can plug into your content management system. Also, consider featuring non-library events on your blog. 
  • Write profiles of key figures around town or interview them on video or audio to post on your YouTube channel. 
  • Be a resource for elections. Help voters understand their rights and provide objective and balanced information about candidates and ballot issues.  
  • Partner with schools and use your social media channels to keep the public informed about key academic dates and activities. According to a recent survey about voter perceptions and public library support conducted by OCLC, 58% of respondents believe public libraries advance education.  
  • A healthy community is also prosperous. Ask health experts and officials to run workshops in the library or pen articles for your newsletter or blog. The opioid crisis has hit many communities hard, and those affected are turning to the library for more information. For resources, news and discussion about how to respond, the Public Library Association and WebJunction have created a Facebook page: Libraries and the Opioid Crisis. 
  • Public libraries often have vibrant communities on social media. Use these channels to keep the community informed and engaged about things happening in town – not just in the library. Use your Facebook page, your Twitter account and Instagram to post, tweet and publish about upcoming events.  

Eventually, the community will come to recognize what a valuable resource the library is for local news. You can’t replace the investigative qualities of the newspaper, but you can keep local citizens apprised of breaking news and upcoming events and activities that will benefit them.

12 Writing Tools that Save Public Library Marketers Time

Photo by Aaron Burden on Unsplash

To create the kind of content that will attract fans, followers and readers to your public library marketing channels is a time-consuming process, as we all know.  With all the other things your public library staff must handle, wouldn’t it be great to find ways to streamline it? Look no further.

Here are 12 tools that simplify the task and improve quality.  


Keep track of research 

Evernote. This mighty note-taking app allows you to capture ideas while surfing the web, take notes during meetings, and clip relevant articles as you research topics. It’s particularly helpful for managing references. (Basic version is free; Premium available for $69.99.)  

Plan and write  

Scrivener is word-processing software designed especially for writers.  Why use this instead of Microsoft Word? The application offers powerful organizational features that make it ideal for managing multiple writing projects at once.  With its virtual index cards, you can capture ideas, organize your blogging calendar and create outlines. This is especially helpful for long-form content, which can get unwieldy in the typical word processor. ($45) 

Streamline Editing 

Grammarly is one of several writing tools that finds and fixes errors in your draft.  Along with spelling and grammar, the Premium version also checks for sentence structure, makes suggestions to enhance vocabulary and detects plagiarism. (Free; Premium plan $139.99/year.) 

Hemingway is another writing tool that aims to make your writing clear. It eliminates the passive voice, identifies both hard-to-read sentences and complex words, and removes adverbs. (Free for web app; desktop app for Mac and Windows, $19.99.) 

Minimize distractions  

Freedom.  Time evaporates on social media. This application will block access to websites that distract you from your work. Install on your desktop and phone, then schedule blocks of time to focus on your writing, free from social media and shopping sites. ($29/year.) 

Brainstorm ideas 

Quora is a question and answer community.  Search “public libraries” or “Harry Potter” to find a list of questions users have posted about these topics. You can also select a category (e.g. Reading) or bookmark a topic (e.g. Book Recommendations) and follow each in your feed. Both the posted questions and the resulting answers can make good blog post topics. (Free.)  

Google Trends. Another place to get some insight into the questions people are asking is Google Trends. Results can be narrowed by geography. (Free.) 

Take your drafts anywhere 

Google Docs is invaluable for writing on the go. No matter where you are – in the library, on a train or at home – you can access your work on your laptop or mobile device. It’s also easy to share documents with any collaborators. Plus, it saves your writing continuously, so you’ll never lose anything. (Free.) 

Find relevant keywords and phrases 

Google Keyword Planner. Need to find a keyword or phrase to improve your website SEO? Although designed for advertising, Google’s keyword planner can help you find words and phrases that have high search volume but aren’t very competitive. This is particularly helpful when trying to rank higher for phrases that job seekers, parents or small businesses might use as they search for resources. (Free.) 

Keep projects on track 

Airtable is a very flexible collaboration tool that can be used in a variety of projects. In marketing and writing, it is especially useful for managing editorial calendars. As a database system, it takes a bit of work to get it set up. However, this structure allows you to customize it to the way you work. You can add attachments, URLs and other information to each project. A chat feature enables the team to discuss the project. (Free version available; upgrade to Plus version for $10 per user per month.) 

Asana. This project management tool’s visual interface keeps you on top of multiple projects and helps you ensure that every member of the team makes their deadline. It works very well as a job tracking tool and enables collaboration.  Add attachments, URLs and other information to each project and discuss projects via the conversation feature. (Free for up to 15 users; upgrade available for $9.99 per user per month.)  

Trello has a straightforward, card-like interface that it makes it easy to learn and to collaborate. Like the others, it allows teams to collaborate by sharing documents and chatting within the project. (Free for unlimited users; upgrade available for $9.99 per user per month.) 


Have you tried any of these tools? What others have you used? Let us know in the comments below!


Writing for the Web: Value Matters More than Length

Writing anything – such as an article for a blog, website copy or a newsletter – can be quite a time commitment. So when marketing experts tell you to keep copy brief because “no one reads,” it’s tempting to follow their guidance. 

But is this advice accurate?  

After all, there are plenty of marketing arguments in favor of long-form content – copy that exceeds 2,000 words. One advantage of long-form content is that it can establish you in the eyes of readers and in the Google search algorithm as an authority on your topic. 

What’s a public library marketer to do? Do you keep it short, maybe save a bit of time and possibly entice more visitors to read through to the end? Or, spend several hours writing one lengthy piece that captures the attention of the search engine and the respect of readers? 

I think we can agree that while we want to attract visitors to our websites, we also want readers to find our content valuable enough to stick with it through to the end.

As it turns out, that’s an excellent rule of thumb for creating content.  

As the SEO experts at Moz point out, there isn’t a “perfect” length for blog content. Though the marketing experts may try to convince you otherwise with research and data, the analysis is too general to be useful. The perfect length has more to do with your specific goals and the specific needs of your audience. 

Translation: the reason you might not be attracting more visitors and keeping readers on your site has more to do with the content of your blog post than its actual length. 

In the past, the Google algorithm rewarded keyword stuffing – the mention of a keyword or phrase in every paragraph. Today, though, it’s looking for relevant content about a topic, the kind of material that people will find valuable. Not coincidentally, that’s what readers want too.  

So the best way to rank higher in search results is to produce content that visitors find useful and valuable. To understand what matters to your audience and the content format they prefer, you’ll need to experiment a bit. 

Try publishing different types of content – short blog posts, long-form pieces and visual content. Experiment with high-quality, substantive works that are highly relevant to your audience. Mix it up with top 10 lists, infographics and video. 

Then, check your Google analytics. 

Which posts and topics get the most traffic? Which format engages more readers? These insights will help you understand the type of content you should be creating. And even if your analysis shows that you need to write more long-form pieces, it will be worth it because you know your audience will be paying attention. 






What Public Libraries Need to Know about GDPR

Has your inbox suddenly been flooded with requests from businesses to opt-in to their email communications? You’re not alone.  

Many American companies are updating their email lists to document permission from subscribers. The move is in response to a new European Union regulation that extends further data privacy protections to EU citizens, which  took effect on May 25, 2018. Many of these businesses operate globally, and as a result, the regulation directly affects their operations. 

However, you also may be curious about how the rule – called the General Data Protection Regulation or GDPR – may impact your public library’s email marketing program. We wondered too, so here’s a quick FAQ plus some useful resources. 

What is GDPR? 

The regulation is designed to give EU citizens more control over their personal data and to unify data protection regulations within the EU. It impacts any business operating in Europe. 


If this is an EU regulationdo U.S. public libraries really need to be concerned about it? 

There’s a very slim chance that EU citizens are on your email subscriber list. However, just as many American companies are complying with the law voluntarily, you may want to do so as well. In fact, though laws in the U.S. are unlikely to change, voluntary compliance with GDPR may become a best practice for marketers.   

The rule offers stricter protections than U.S. laws offer. Consumers clearly benefit because they have higher confidence in how their data is being used. But there’s an upside for marketers too. When subscribers opt into your email list, that’s an indication that they want to hear from you. So, you’re likely to get fewer unsubscribes and – potentially – higher click-throughs. 


How does this impact my email list? Should I ask subscribers for documented consent? 

The GDPR requires businesses to obtain documented consent from their contacts. In the U.S., the law permits implied consent, which is inferred from a contact’s actions. For example, donors have an existing relationship with an institution, which implies consent.  

Most email marketing service providers offer instructions on how to obtain documented consent from your email subscribers. Constant Contact covers the topic in a blog post here, while MailChimp discusses the subject here. 


What else do I need to know? 

Although U.S. public libraries probably won’t be subject to the EU rule, it’s a good idea to check with your attorney to be sure. 

If you choose to voluntarily follow the rule, this handy infographic from MarketingProfs provides a GDPR compliance checklist for marketers. 






Why Libraries Matter in The Era of Fake News: Four Ways to Promote Media Literacy

Although new technologies have put more news, data and research at our fingertips, the public library’s mandate – to serve the information needs of the community – hasn’t changed. In fact, quite the opposite. The rise of digital technology has made it even more important.  

With social and digital media, it’s easier than ever before for people to participate in national discussions. Overall, this is a good development. But there’s a downside too. Too often, what we read online is misleading, inaccurate, unverified and even fake.   

As a result, most Americans today believe it’s “harder to be well-informed and to determine which news is accurate,” according to a recent survey by Gallup and the Knight Foundation.   

This is exactly why our mandate is more important than ever. Public libraries are in a unique position to help readers distinguish between fact and fiction. Many public libraries across New Jersey and the country already offer media and information literacy training resources for their community.  

For example, last fall, the Red Bank Public Library ran a three-part program about fake news and media literacy that featured speakers from the media, academia and schools. In addition, it offers a resource page on its website to help citizens improve their media literacy.  

You may also be familiar with a new prototype project being conducted by the American Library Association (ALA).  Media Literacy @ Your Library is an effort to train library workers to better equip their adult patrons to be discerning news consumers. Since the fall, ALA and the Center for News Literacy @ Stony Brook University have been working with five public libraries to “adapt existing media literacy training to serve the needs of public librarians and the communities they serve.”  

Efforts such as these serve the public library mandate and are critical to helping people in our communities distinguish what’s false from what’s true.   

But we also have to make as many people as we can aware of these resources. To do that, here are a few ideas for marketing media and information literacy resources to your community.   


Find a partner.

Media literacy affects everyone, so look for ways to partner with others in the community. Invite local media to sponsor and participate in sessions. With their involvement, you may be able to negotiate free advertising for the events in which they take part. Another option is to work with local school administrators to offer workshops on campus. With their help, you can promote these sessions in school publications. Beyond these logical partners, connect with local nonprofit organizations, such as the local Chambers of Commerce and YWCA/YMCAs. Adults have a vested interest in becoming information literate. 


Make it fun.

As a new learning model, gamification promises to engage learners at higher levels. According to, games have achieved engagement rates of 86% to 90% on average. Because they’re fun, participants don’t view them as marketing or learning chores. And although mobile games can be costly or complicated to design, simple options, such as quizzes, make gamification accessible for small budgets. Another option is to focus on offline opportunities. Consider creating a game show event in which community members can participate as contestants in front of an audience.  


Keep the conversation going.

Although the staff may discuss media literacy with library visitors every day, public library marketers can also use social media to extend this conversation to a much larger community audience. Incorporate bite-sized lessons into your editorial calendar. For example, you may want to start a “Media Literacy Monday” and share tips throughout the day. 


Tell a story.

No one knows better than public librarians that stories are memorable! To reach teens and Millennials, use Instagram’s story feature to share examples of media literacy. 


Finally, mark your calendars for November 5-9, which is Media Literacy Week. For more promotion and programming tips, visit Public Libraries Online which shared several ideas for marking the week in 2017. 


A Cheat Sheet for Social Media Image Sizes [Infographic]

Here’s one surefire way to grab the attention of your audience: Add an image to your social media posts. With reader attention span shrinking and the volume of content expanding exponentially, your content must stand out. Visual content is effective because most social media users will gravitate to it instinctively.  

Research continues to prove the impact of image posts on social media engagement. On Facebook, posts with images receive three times more engagement than text-only posts, according to Search Engine Journal. On Twitter, tweets with images are retweeted 150 percent more than tweets without visual content. 

Of course, you want your images to look good on every social network. But it can be challenging because every channel has its own size requirements. To complicate things further, these guidelines often change from year to year. 

That’s why it’s useful to have an up-to-date resource that collects all social media image sizes in one place. The infographic below, courtesy of Postcron, covers image sizes as of January 2018. It’s fairly comprehensive, too, covering Facebook, Twitter, Instagram, LinkedIn and more.  

Postcron also offers some valuable, extra tips here for increasing engagement, such as: 

  • Uploading images to Twitter through obtain 94% more retweets, and 
  • Use image editors such as Pixlr and Picmonkey to optimize your posts and make them more attractive. 

Be sure to bookmark this page, so you can easily reference the sizes as you create visual content for each of your social media channels! 


What We Talk About When We Talk About Libraries

The unrelenting pace of social media can tire even the most creative of public library marketers. What do you do if you’re approaching burnout? Whenever the well starts to run dry, turn to the Brain Pickings website for inspiration.  

This collection of fascinating items is curated by Maria Popova, herself a writer.  Among her vast trove of literary, science and art picks are numerous tidbits from writers and others about the impact of libraries. Here are a few options to consider for your social media channels. 

Notable and Quotable 

Anyone who has ever shared a quote image on Instagram will understand its appeal to readers. Brain Pickings offers some compelling quotes from writers, poets and librarians. Use PicMonkey or Canva to create a simple image quote to share with your fans and followers. 

Check out how we are using quotes and old postcards and images from our Jerseyana Collection on Instagram:

(Another option for good quotes from famous authors about libraries is GoodReads. Search tags and categories for libraries, and you’ll find hundreds of quotes that speak to inspirational power of the library.) 

Knowledge sets us free, art sets us free. A great library is freedom.” – Ursula K. Le Guin 


“I can’t bear television sets. But I can afford not to bear them because I read books.” – James Baldwin 


 You never know what troubled little girl needs a book.” – Nikki Giovanni, from: “A Poem for My Librarian, Mrs. Long” 


 The library … is no mere cabinet of curiosities; it’s a world, complete and completable, and it is filled with secrets.” – Matthew Battles 


“It’s all FREE, that’s the great thing about libraries! Most of you can afford to go to college, but if you wanna educate yourself completely, go to the library and educate yourself. When I was 28 years old, I graduated from Library.” – Ray Bradbury 


The Library as Video Star 

Short video clips are very popular with social media users, and Popova has a few that are directly related to libraries. Here are a few to share. 

The Temple of Knowledge from StoryCorps is an animated video short that describes how a library can change a person’s life. 

“By the time I was fifteen, I knew there was a world outside the camps, and I believed I could find a place in it. I had read about people like me and not like me. I had seen how huge the world was, and it gave me the courage to leave. And I did. It taught me that hope was not just a word.”  

~ This quote is by Storm Reyes, now a librarian herself, from an essay accompanying this video short, about the impact the bookmobile had on her life. 


Passion that Never Ends 

Another treasure on the Brain Pickings site is this collection of vintage posters, ads and PSAs. Each article is worth sharing in its own right: 

Vintage Posters for Libraries and Reading 

The First Ads for Famous Books 

“In March, Read the Books You’ve Always Meant to Read”: Gorgeous Vintage PSA Posters, 1939-1941 


The Data-Driven Public Library: Marketing Science Meets Art

Did you know that data about your community can help you get more funding for your public library? Or that it can help improve email open rates?  

Marketing is driven as much by data as it is creative. To improve our performance as public library marketers, we have to be adept at both. Just as data-driven marketing has moved front and center for corporate marketing professionals, so it must take a central role in our marketing efforts.  

Of course, we’re no stranger to data and analytics. It drives many of our decisions, from what programs to run to what books to order. But there’s another side to data: It can tell us which target audience will be most receptive to messages as well as which platforms are performing best. But that’s not all.  

One benefit of a data-driven approach is that it can be used to refine audiences so that we target the right people with the right messages in the right places. For example, you might think the best place to promote an event for teens is on Facebook, but a review of your data could tell a different story. Perhaps the teens in your area interact more with your weekly newsletter. 

These insights can help you develop a more precise targeting approach. This is a big deal for public libraries, which often have limited resources – both people and budgets – for marketing. By focusing on high-performing activities, you can eliminate anything that’s not working. After all, why spend time on something that’s not generating results?  

For example, an analysis of Facebook engagement statistics will help you identify the posts that get the most likes and shares. This data is instructive because it hones your approach to creating content. 

Likewise, scrutinizing a few key data points about your website on Google Analytics can reveal much about your site’s performance, including which blog posts get the most engagement, how visitors find your website and the path visitors take.  

If you’re already using data to improve your social media posts or drive traffic to your websites, here are a few other surprising ways you can put data to use to improve the marketing efficiency. 

Content Marketing: Tell Relevant Stories 

It’s important to note that there are many sources of data available to the library, so it’s critical to think beyond Facebook statistics, visitor data and website analytics. 

Two sources of data to consider are demographics and library card usage data.  At the Public Library of Cincinnati and Hamilton County, lead marketer Angela Hursh uses both to guide the stories she tells about the library as part of her content marketing efforts, according to the Content Marketing Institute. Each local branch of the library has a distinct personality, so Hursh uses demographic data to create content specific to each one.  

Most interestingly, she also uses library card usage data to create behavior-based marketing personas, which she then uses to create targeted email marketing messages. As a result, subscribers receive messages relevant to them, which in turn raises the open and click-through rates.  

Programming: Have a Greater Impact  

Data also inform how public libraries can allocate resources and determines what programming to develop. For example, if a large percentage of the population can’t easily get to the library, the library must find a way to get to them. So, community outreach programs for one branch might be more extensive than those for another location. 

Libraries can also use data from programming to make adjustments. Rather than focus only on outputs, such as how many people showed up for events, public library staff should focus on outcomes. For example, what impact has your computer literacy program had on increasing participant’s level of comfort with technology? An analysis of the data can reveal areas of the programming that can be improved. 

Advocacy: Getting to Yes 

Data is also a powerful tool for advocacy efforts. In 2012, Ohio’s Wadsworth Public Library (WPL) used insights from voter registration data to get out the vote in support of library funding. The marketing team compared the voter data to its patron information and used the analysis to target neighborhoods with high concentrations of library users. A door-to-door campaign combined with signage and direct mail in these neighborhoods worked. The levy passed with 55.6 percent of voters in favor, according to Library Journal.  

Public libraries have numerous sources of data available to them. Getting it isn’t all that difficult – you either have it already in-house (usage data), acquire it from external sources (census data, Pew research on libraries) or purchase it (Gale Analytics on Demand). However, understanding how to analyze the data you have and what to do with the insights you uncover can be both overwhelming and challenging. We’ll cover both topics in future posts about data sources and insights. 

Thinking of Using Video Marketing in 2018? Here’s What You Need to Know [Infographic]

Everyone is jumping on the video marketing bandwagon these days, and it’s no surprise why. Video is wildly popular. For example, there are a billion users on YouTube – about one-third of all Internet users – and they’re watching 500 million hours of video each day. 

But is it really effective for your marketing efforts? What’s the best way to create and use video in 2018? 

Answers to these questions and more are in the infographic below, which was created by BreadnBeyond. 


The State of Video Marketing in 2018 [INFOGRAPHIC]
Courtesy of: Breadnbeyond