Workforce Development Webinars

These webinars are designed to provide library staff with resources, best practices, and ideas for improving jobseeker and workforce development services to the public.  Join like-minded colleagues to learn and ask questions.  If you have suggestions for additional topics or have something to share at a future webinar, contact Andrea Levandowski.

Taking Jobseeker Assistance to the Next Level: Ways to Add Value

When: December 12, 2019 from 2:00pm-3:00pm


PDF of Career Services links

Presenters: Julie Knapp, Sussex County Library, and Kelsey Ockert, Berkeley Public Library

Each jobseeker and job search is different especially in this ever fluctuating marketplace. How can your library effectively serve its jobseekers? This webinar will address job search strategies, resume development, one-on-one career coaching strategies, successful events and networking.


Julie KnappJulie Knapp is currently a library associate in adult services at the Sussex County Library System. In this role and as the facilitator of the Career Connections grant, she works one-on-one with job seekers to help them identify and meet career goals through assisting with resume building, job applications, and using the internet / computers in job search. She also runs programs on LinkedIn, internet job searching, ReferenceUSA, networking, and interview skills. She leverages community outreach and partnerships to better serve job seekers. Her professional experience includes marketing management and human services / case management.

Kelsey OckertKelsey Ockert currently works as a librarian at Berkeley Public Library in California where she runs a resume workshop among other library programs. As of two months ago she worked at the Princeton Public Library, in New Jersey where she served as  their technology librarian and as a liaison for local job seekers group PSG  (Professional Service Group) of Mercer County, over the past three years. Kelsey is happy to answer your job seeking questions for job hunting in New Jersey or California.


Archived: Career & Job Search Coaching for Librarians

When: October 28 from 10:00am-11:00am

Presenters: Michele Martin and Maria Heidkamp, New Start Career Network, John J. Heldrich Center for Workforce Development, Rutgers University

In this session, we’ll explore how librarians can use coaching skills and practices to support patrons in their career and job search activities. We’ll discuss some of the challenges that job seekers face and how a coaching approach can supplement information/resource-sharing and help individuals go from information to action.


Photo of Michele MartinMichele Martin is a Certified Career Development Instructor with over 25 years of experience in HR, workforce and career development and has worked on projects with USDOL, Job Corps, NJ Department of Labor and Workforce Development, NASWA, the Garden State Employment and Training Association, the PA Workforce Development Association and numerous local workforce programs in PA and NJ. Currently, she is working as Senior Associate with the Heldrich Center for Workforce Development at Rutgers University on the New Start Career Network program which supports NJ residents 45 and older who are unemployed for 6 or more months with volunteer career coaching and virtual services. She is also co-creator and facilitator of the New Jersey Career Network Coaching Community of Practice.  Michele is a frequent workforce conference presenter on topics such as coaching techniques, supporting job seekers in the gig economy, providing virtual services to job seekers, and using design thinking to support workforce programming.

Photo of Maria Heidkamp

Maria Heidkamp is the Director of Program Development and Technical Assistance at the Rutgers University Heldrich Center for Workforce Development. Since joining the Center in 2006, she has written extensively on the challenges facing older workers, dislocated workers, and long-term unemployed job seekers. She is the director for the Heldrich Center’s New Start Career Network, an initiative launched in 2015 that has assisted close to 5,000 older (age 45+), long-term, unemployed job seekers. She is currently working with the New Jersey Department of Labor and the NJ Office of Innovation to establish the New Jersey Career Network including digital tools and increased access to coaching for job seekers. Maria’s graduate thesis for New York University was titled The Role of Public Libraries in Helping Job Seekers in their Quest for Reemployment During and Since the Great Recession.